1. Introduction

Welcome to Big Brandz. By accessing or purchasing from our website, social media pages, or affiliated sales channels, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order.

If you do not agree with these terms, please refrain from using our services.

2. Our Products

All products sold by Big Brandz are premium 1:1 replicas inspired by top designer and sportswear brands. We are an independent retailer and are not affiliated with, endorsed by, or representing any original brand.

Each product is sourced from trusted international suppliers in Asia, Europe, and the United States, ensuring top-quality craftsmanship and materials.

3. Ordering & Payment

  • Orders can be placed directly through our website or official social media accounts.
  • We accept Credit Cards, Debit Cards, and PayPal for secure payment.
  • All prices are listed in GBP (£) and include applicable taxes.
  • Once an order is placed, you will receive an email confirmation with your order details.

Note: Orders cannot be modified or cancelled once processing begins.

4. Shipping & Delivery

  • Average delivery time is 7–12 business days after dispatch.
  • Tracking codes are provided for both international and domestic stages of delivery.
  • Delivery times may vary due to customs procedures, weather conditions, or postal delays.

Big Brandz is not responsible for delays caused by shipping carriers or customs clearance.

5. Returns & Exchanges

We offer returns and exchanges for items that are defective or incorrect.

To be eligible:

  • The product must be unused, unworn, and in original packaging with all tags attached.
  • Requests must be made within 7 days of receiving your order.
  • Customers must provide photos or videos showing the issue.

If approved, customers can choose between:

  • A refund,
  • A replacement product, or
  • An exchange for another item of similar value.

Change of Mind or Wrong Size:
If you ordered the wrong size or changed your mind, you may exchange the item by covering return shipping costs.

For full details, please refer to our Return & Exchange Policy.

6. Return Shipping Costs

All return shipping costs are the responsibility of the customer. As free shipping is already included in the original purchase (typically £20–£40 in cost), no prepaid return labels are provided.

Our main warehouse is located in Hong Kong, with fulfillment centers in Europe and Asia.

7. Warranty

All products are covered by a warranty against manufacturing defects. This warranty does not cover damage caused by misuse, wear and tear, or unauthorized alterations.

8. Limitation of Liability

Big Brandz is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. We make every effort to provide accurate product descriptions, but we cannot guarantee that all details (such as color tones or material textures) will appear identical on all screens.

9. Privacy & Data Protection

We value your privacy. All personal information collected during checkout (including your name, address, and contact details) is used solely for order processing and communication purposes.

We never sell, trade, or share customer data with third parties, except as required to complete your purchase (e.g., payment processors, couriers). For more information, please review our Privacy Policy.

10. Fraud Prevention

Orders suspected of fraud or unauthorized payment use will be automatically cancelled and reported to the relevant authorities and payment platforms (e.g., PayPal, Stripe).

11. Changes to Terms

Big Brandz reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will take effect immediately upon posting on our website.

12. Contact Information

If you have any questions about these Terms of Service, please contact our support team:

📧 assistant@bigbrandzuk.com
📱 Instagram: @bigbrandz.uk